Returns & Refund Policy

To be eligible for a return, the following conditions must be met:

• Timeframe: Items must be returned within 30 days of the delivery date.
• Condition: Items must be in their original, unopened packaging and in unused, resalable condition.
• Receipt or Proof of Purchase: You must provide proof of purchase (order number, receipt, or invoice) for any return request.

Certain items are non-returnable due to health and safety regulations, including:

• Opened or used products
• Perishable items
• Items purchased on clearance or marked as “Final Sale”
• Gift cards

Please contact us if you have questions about whether your item qualifies for a return.

To initiate a return, follow these steps:

• Contact Customer Service:  call us at 910-400-1147 within 30 days of receiving your item. Please include your order number, details of the item you wish to return, and the reason for the return.
• Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the product. Do not return items without an RMA number, as they may not be processed.
• Return Shipping: Customers are responsible for the cost of return shipping unless the product is defective or we made an error in your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.

Once we receive and inspect your returned item, we will notify you via email that we have received it and provide an update on the status of your refund. If your return is approved:

• Refund Method: Refunds will be issued to your original payment method. Please note that credit card refunds may take 7-10 business days to appear on your statement, depending on your bank.
• Full Refunds: You will receive a full refund for eligible returns, minus the original shipping cost (if applicable).
• Partial Refunds: If an item is returned in a condition that does not meet our return criteria (e.g., opened or damaged), we may issue a partial refund at our discretion.
• Non-Refundable Shipping Costs: Original shipping charges are non-refundable, except in cases where we made an error with your order or the product was defective.

We only replace items if they are defective or damaged. If you receive a defective or damaged item, please contact us immediately at 910-400-1147 or via email. We will arrange for a replacement or an exchange at no additional cost to you.

If you receive an item that is damaged or defective:

• Contact us within 7 days of receiving the item.
• Provide your order number and photos of the damaged or defective item.
• We will arrange for a replacement or issue a refund if the item is found to be defective or damaged due to our error.

If you haven’t received a refund within the stated timeframe, please follow these steps:

• Check with your bank: It may take some time for the refund to officially post to your account.
• Contact your credit card company: Some credit card providers may experience delays in posting refunds.
• If you’ve done all of this and still have not received your refund, please contact us at 910-400-1147 or [Insert Email Address].

Please send all authorized returns to the following address:

Rising Tide Nutrition
Returns Department
16621 US Route 17, Hampstead, North Carolina 28443, United States

Rising Tide Nutrition reserves the right to update or modify this Returns Policy at any time. Any changes will be posted on this page with the updated effective date. We recommend reviewing our Returns Policy periodically to stay informed of any updates.

If you have any questions about our Returns Policy or need assistance with a return, please contact us:

Rising Tide Nutrition
Phone: 910-400-1147
Email: Support@risingtidenutrition.fit
Address: 16621 US Route 17, Hampstead, North Carolina 28443, United States