Terms and Conditions

The Website is owned and operated by Rising Tide Nutrition, located at:

Address: 16621 US Route 17, Hampstead, North Carolina 28443, United States
Phone: 910-400-1147

For any inquiries or concerns, please contact us using the details provided above.

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as any additional terms and conditions posted on the Website from time to time. Rising Tide Nutrition reserves the right to update or modify these Terms and Conditions at any time, with or without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the new terms.

The Website is provided for informational purposes and for the purchase of products offered by Rising Tide Nutrition. You may not use this Website for any unlawful or prohibited purposes. You agree not to:

• Engage in any activity that disrupts or interferes with the Website, including hacking, uploading viruses, or harmful code.
• Use any automated systems (including bots or spiders) to access the Website.
• Impersonate any person or entity or falsely state your affiliation with a person or entity.

Rising Tide Nutrition strives to provide accurate descriptions of products and pricing. However, we do not guarantee that the information on this Website, including product descriptions, images, and pricing, is error-free, accurate, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

When placing an order through the Website, you agree to provide accurate and complete information and to promptly update any relevant details.

By making a purchase through the Website, you agree to provide valid payment details. All payments are processed through secure third-party payment gateways, and we do not store any payment information on our servers. Rising Tide Nutrition reserves the right to refuse or cancel orders at our discretion, including but not limited to instances of product unavailability or pricing errors.

Rising Tide Nutrition will strive to ship orders within the estimated timeframes provided at checkout. However, delivery times may vary due to factors outside of our control. We are not responsible for any delays in shipping or delivery caused by carriers, customs, or other external factors.

Rising Tide Nutrition stands by the quality of its products and aims for customer satisfaction. If you are not satisfied with your purchase, you may be eligible for a refund or exchange under the following conditions:

• Requests for refunds or returns must be made within 30 days of the purchase date.
• Products must be unused, unopened, and in their original packaging.
• Certain products, such as perishables or personalized items, may be non-returnable.

To initiate a return or request a refund, please contact us at 910-400-1147 or visit our store at 16621 US Route 17, Hampstead, NC.

Rising Tide Nutrition makes no warranties or representations about the accuracy or completeness of this Website’s content. All products and information on the Website are provided “as is” without warranty of any kind, either express or implied. To the fullest extent permitted by law, Rising Tide Nutrition disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties that the Website will be error-free or uninterrupted or that defects will be corrected.

To the maximum extent permitted by law, Rising Tide Nutrition shall not be liable for any damages, whether direct, indirect, incidental, special, consequential, or punitive, arising out of your use of or inability to use this Website or its products. This limitation applies even if Rising Tide Nutrition has been advised of the possibility of such damages.

All content on this Website, including but not limited to text, images, graphics, logos, and product descriptions, is the property of Rising Tide Nutrition or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content from the Website without express permission from Rising Tide Nutrition.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located within North Carolina for the resolution of any disputes arising out of or relating to these Terms and Conditions or your use of the Website.

Rising Tide Nutrition reserves the right to terminate your access to the Website at any time, for any reason, without notice. Upon termination, you must immediately cease all use of the Website.

You agree to indemnify, defend, and hold harmless Rising Tide Nutrition, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your use of the Website or your violation of these Terms and Conditions.

Rising Tide Nutrition may update these Terms and Conditions from time to time. It is your responsibility to review these terms periodically for any changes. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes.

Rising Tide Nutrition offers shipping within the United States. We strive to process and ship orders within 1-2 business days after payment is confirmed. Shipping costs and delivery times may vary depending on your location and the shipping method selected at checkout.

• Estimated Delivery Time: Typically, orders arrive within 5-7 business days, but delivery may be delayed due to factors beyond our control, such as carrier delays, holidays, or weather conditions.
• Shipping Confirmation: Once your order has shipped, you will receive an email confirmation with tracking details. Rising Tide Nutrition is not responsible for any loss or damage incurred during shipment. If your order arrives damaged, please contact us immediately.

If you are not satisfied with your purchase, we accept returns and exchanges under the following conditions:

• Return Eligibility: Items must be returned within 30 days of purchase. They must be in their original condition, unopened, and unused. Perishable items, such as supplements with short expiration dates, may not be eligible for return.
• Exchange Policy: If you wish to exchange an item, please contact us to arrange the return and replacement of the product. Shipping costs for exchanges may be the customer’s responsibility unless the product is defective or damaged.

If your return is approved, Rising Tide Nutrition will issue a refund to your original payment method within 7-10 business days of receiving the returned product.

• Full Refunds: Items that meet the return eligibility requirements will receive a full refund, minus any applicable shipping fees.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., for items not in their original condition or missing parts).
• Non-Refundable Items: Gift cards and items marked as “Final Sale” are not eligible for refunds.

To initiate a return, please contact our customer service team at 910-400-1147 or visit our store at 16621 US Route 17, Hampstead, North Carolina. We will provide instructions for returning your product, including where to ship the item back. Customers are responsible for return shipping costs unless the return is due to an error on our part.

This Website may contain links to third-party websites or services that are not owned or controlled by Rising Tide Nutrition. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Rising Tide Nutrition is not liable for any damages or losses caused by your use of any third-party websites.

The Website may allow users to post reviews, comments, or other content. By submitting content, you grant Rising Tide Nutrition a non-exclusive, royalty-free, perpetual, and irrevocable right to use, modify, reproduce, and distribute the content. You agree that the content you submit will not be unlawful, offensive, defamatory, or infringe on the rights of others. Rising Tide Nutrition reserves the right to remove any content at its sole discretion.

Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Website, you agree to the collection and use of your data in accordance with our Privacy Policy.

Rising Tide Nutrition may offer promotions, discounts, or special offers on products from time to time. All such promotions are subject to specific terms and conditions, which will be outlined at the time of the promotion. Promotions cannot be combined unless stated otherwise, and Rising Tide Nutrition reserves the right to modify or cancel promotions at any time without prior notice.

You must be at least 18 years old to use this Website and make any purchases. By using the Website, you affirm that you are of legal age to enter into binding agreements. Rising Tide Nutrition does not knowingly collect personal information from individuals under the age of 18. If we become aware that a user is under 18, we will take steps to delete their information.

By using this Website, you agree to the above Terms and Conditions. If you have any questions or require further information, please contact us at 910-400-1147 or visit our store at 16621 US Route 17, Hampstead, North Carolina 28443.