Shipping Policy

• Processing Time: Orders are typically processed within 1-2 business days (Monday-Friday) after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: You will receive an order confirmation email once your purchase is complete, and a shipping confirmation email with tracking information once your order is shipped.
• Order Cut-off Time: Orders received before 2 PM Eastern Time will be processed the same day. Orders received after this time will be processed on the following business day.

We offer several shipping options to suit your needs:

• Standard Shipping: Delivery within 5-7 business days from the date of shipment.
• Expedited Shipping: Delivery within 2-4 business days from the date of shipment.
• Overnight Shipping: Next-day delivery is available for orders placed before 2 PM Eastern Time. Orders placed after this cut-off will ship the next business day.

Shipping costs are calculated based on the weight of your order, the shipping method selected, and your location. The shipping rates will be displayed at checkout before you complete your purchase. Please note:

• Free Shipping: Orders over [Insert Amount] are eligible for free standard shipping within the contiguous United States.
• Expedited and Overnight Shipping: These options are available at an additional cost, which will be calculated during checkout.

• Domestic Shipping: We ship to all 50 states in the United States, including Alaska and Hawaii. Please note that shipments to Alaska, Hawaii, and U.S. territories may take longer to arrive and may incur additional shipping fees.
• International Shipping: At this time, we do not offer international shipping.

While we aim to ensure timely delivery, actual delivery times may vary due to factors beyond our control, such as weather conditions, postal delays, or carrier issues. Please note:

• Delivery times are estimates and do not include processing time.
• Delivery to rural or remote locations may take longer.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment via the carrier’s website. If you do not receive a tracking number or have any questions about your shipment, please contact us at 910-400-1147.

• Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to investigate and, if necessary, send a replacement.
• Damaged Packages: If your order arrives damaged, please contact us immediately. We may ask for photographs of the damaged items and packaging to assess the situation. Once the damage is confirmed, we will either issue a replacement or a refund, depending on the situation.

Please ensure that your shipping address is correct before completing your purchase. Rising Tide Nutrition is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately. If your order has not yet shipped, we will do our best to correct the address. If the order has already been shipped, the customer will be responsible for any additional shipping costs to correct the address.

If a package is returned to us due to an incorrect address, refusal of delivery, or failed delivery attempts, the customer will be responsible for the additional shipping fees to re-send the package. If the customer prefers a refund, the original shipping costs will not be refunded, and a restocking fee may apply.

Rising Tide Nutrition reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.

If you have any questions or concerns about our Shipping Policy, please contact us at:

Rising Tide Nutrition
Address: 16621 US Route 17, Hampstead, North Carolina 28443, United States
Phone: 910-400-1147
Email: